Shipping & Delivery

In Support of the Community
FREE standard shipping on all orders within Singapore till 31-Dec-2020

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.

Shipping and Delivery Estimates
Your order is estimated to ship on the next business day. Business days are Monday-Friday, excluding Singapore public holidays. Delivery will depend on your destination.

  • Standard shipping delivers in 6-10 days after order ships.
  • Express shipping delivers in 3-5 days after order ships.

Domestic Shipping (Singapore)
From now till 31-Dec-2020, enjoy FREE standard shipping on all orders within Singapore. Express shipping with tracked shipment is also available at an additional charge.

International Shipping
Flat fee of S$20 applies for all international orders. Ensuring that your order reaches you is important to us; that is why we engage highly trusted logistics partners and include parcel tracking for all international orders.

Free Shipping Eligibility
Free shipping offer on cart value as mentioned above applies for orders fulfilled and shipped by Jacob Rachel. Offer applies to shipping fees and does not include customs and handling fees where applicable. Offer is subject to change without notice.

Duties & Import Taxes
Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.

Undelivered Packages
When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package.

FREQUENTLY ASKED QUESTIONS

When can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. Delivery will take 3 to 10 business days after the order has shipped.

Can I change my shipping address?
For any changes to shipping address after your order has been placed, kindly contact us at support@jacobrachel.com. If your order has been confirmed and processed, we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.

How do I cancel my order?
In the event you need to cancel your order, kindly contact us at support@jacobrachel.com. If your order has been confirmed and processed, we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.

What if I think my order is lost?
If you suspect that your order has been lost, kindly contact us at support@jacobrachel.com, and indicate your order reference number. Our Customer Care Representative will assist in tracking your order and revert within 2-3 business days.