Returns & Refunds

At Jacob Rachel, we do our best to ensure customer satisfaction and as such would offer an exchange or full refund on your order if it is defective or damaged. 

You can return all or part of the order you have purchased directly from our website within 7 calendar days from the date of receipt.

Simply email us at (indicating your Order Number and reason for return), and send us the unused product(s) in their original packaging.

For hygiene and safety reasons, products that have been used are not eligible for refund.

All promotional and bundled products that are part of the order should also be returned.

All postal fees, customs duties and taxes for the return are to be paid by the customer.

Once we have verified your return, the refund amount will be credited to your original payment method within 7 working days.

Detailed Terms and Conditions

  • The product(s) will be considered returned once received by Jacob Rachel, the package opened, and the contents verified.
  • Jacob Rachel is not responsible for returns that are lost or damaged in transit.
  • The refund provided will be based on the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased.
  • Returns that do not meet the eligibility conditions may result in refund delays or the product(s) being shipped back to you.